Industries
Travel & hospitality
![Image of Asset web 2024 industries travel hosp hero 02](https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-hero-02.jpg?w=1536&h=672&q=75&auto=format&fit=crop&dm=1718686477&s=dd5b36f47cdbabaabffaf694665031c4 1536w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-hero-02.jpg?w=1200&h=525&q=100&auto=format&fit=crop&dm=1718686477&s=083c913c77591ccb02fcba6f99e80277 1200w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-hero-02.jpg?w=992&h=434&q=100&auto=format&fit=crop&dm=1718686477&s=08b68db85d5a66fdfa3a1b662f778952 992w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-hero-02.jpg?w=768&h=336&q=100&auto=format&fit=crop&dm=1718686477&s=1cb74f8ef05f9dc97c69ddac18792914 768w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-hero-02.jpg?w=576&h=252&q=100&auto=format&fit=crop&dm=1718686477&s=865caf4a19e2000a14484b3ce620c524 576w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-hero-02.jpg?w=1152&h=504&q=75&auto=format&fit=crop&dm=1718686477&s=0028385b93380c822d6ddd76242db6c7 1152w)
As post-pandemic demand returns, the travel and hospitality industry must stay ahead of changing customer needs to sustain growth. We see multiple key trends across airlines, auto rental, cruise lines, and hotels & resorts.
![Image of Asset web 2024 industries travel hosp structure 01](https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-structure-01.jpg?w=992&h=1181&q=100&auto=format&fit=crop&dm=1717187523&s=5a1753925cbec68192e9f6e9548d8a7e 992w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-structure-01.jpg?w=768&h=915&q=100&auto=format&fit=crop&dm=1717187523&s=f7b93c4a18e0c2a100aa3291585965c5 768w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-structure-01.jpg?w=576&h=686&q=100&auto=format&fit=crop&dm=1717187523&s=02052c063c4ec410ab720ff2518e1696 576w)
Upgrade infrastructure for resilience
Travel companies can’t afford downtime or data breaches, both from an operational and reputation standpoint. Cloud migration and app modernization help provide better security and availability.
![Image of Asset web 2024 industries travel hosp eco 01](https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-eco-01.jpg?w=992&h=1181&q=100&auto=format&fit=crop&dm=1717187531&s=9b908355e8dfa7a6661dfd653601aa06 992w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-eco-01.jpg?w=768&h=915&q=100&auto=format&fit=crop&dm=1717187531&s=63c6141f8b2048622f0401d2ad8f845c 768w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-eco-01.jpg?w=576&h=686&q=100&auto=format&fit=crop&dm=1717187531&s=34cd2845cee463843029c6017c8e86da 576w)
Increase sustainability and eco-friendly practices
Consumer appetite for environmentally friendly travel options is growing. Digital tools and platforms are pivotal for tracking and managing resource use and implementing green initiatives.
![Image of Asset web 2024 industries travel hosp tailor 01](https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-tailor-01.jpg?w=992&h=1181&q=100&auto=format&fit=crop&dm=1717187544&s=6aebbb6d2be8cd2bbd5dd4753e18f7f6 992w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-tailor-01.jpg?w=768&h=915&q=100&auto=format&fit=crop&dm=1717187544&s=19a7169c4378577d2c08680bbc9e25be 768w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-tailor-01.jpg?w=576&h=686&q=100&auto=format&fit=crop&dm=1717187544&s=ec2fe5254facad89a355cc50d4b95df8 576w)
Realize value from data and AI
Companies are investing in AI to tailor recommendations, services, and communications, which requires robust data analytics and integrations across touchpoints.
![Image of Asset web 2024 industries travel hosp journeys 01](https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-journeys-01.jpg?w=992&h=1181&q=100&auto=format&fit=crop&dm=1717187610&s=23c5196388f2820f0a6b80d6d55b4d75 992w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-journeys-01.jpg?w=768&h=915&q=100&auto=format&fit=crop&dm=1717187610&s=a431ca86c3e4f33564f36a112bd60318 768w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-journeys-01.jpg?w=576&h=686&q=100&auto=format&fit=crop&dm=1717187610&s=7959c01b8987653a6c7ad3354a299689 576w)
Build end-to-end journeys
Customers want seamless trips that encompass transportation, accommodation, and activities. Integration via APIs and shared platforms facilitates data sharing, unified booking systems, and cohesive customer service.
![Image of Asset web 2024 industries travel hosp elevate 01](https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-elevate-01.jpg?w=992&h=1181&q=100&auto=format&fit=crop&dm=1717187616&s=ad86fd5f6ec20019db27440267980524 992w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-elevate-01.jpg?w=768&h=915&q=100&auto=format&fit=crop&dm=1717187616&s=a3b9f5d0789998a4a2b92a70cd189b73 768w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-elevate-01.jpg?w=576&h=686&q=100&auto=format&fit=crop&dm=1717187616&s=19b184215d0d24a23130c367eb518933 576w)
Elevate guest experiences
Generate loyalty with the little touches that make travelers more comfortable: digital keys that open doors automatically, mobile apps that serve as virtual concierge, and smart hotel rooms that customize temperature and lighting.
![Image of Asset web 2024 industries travel hosp boarding 01](https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-boarding-01.jpg?w=992&h=1181&q=100&auto=format&fit=crop&dm=1717187630&s=944bbf197fae491841bbcee8001dd2df 992w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-boarding-01.jpg?w=768&h=915&q=100&auto=format&fit=crop&dm=1717187630&s=d1a89756abfdc52469c7d0153decc97a 768w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-industries-travel-hosp-boarding-01.jpg?w=576&h=686&q=100&auto=format&fit=crop&dm=1717187630&s=0db9f5a825879d040eda5e29a5530ffc 576w)
Automate service and support
Deploying technology such as generative AI, chatbots, wearables, and omnichannel workflows can increase efficiency for processes like booking, boarding, payments, and customer support.
Our expertise in travel & hospitality
Innovative carriers are enhancing every touchpoint—from intuitive booking platforms to integrated airport services and in-flight experiences.
Airline case study
Deliver smooth transitions to the road with easy booking and vehicle selection, coupled with fully connected fleets for optimized maintenance and safety.
Leverage data and analytics, offer personalized services, and launch other enhancements to increase loyalty and improve efficiency.
Cruise line case study
Give guests a holistic experience, such as individualized promotions, personalized room experiences, and digital concierge.
Hotels & resorts case study
Tomorrow’s travel & hospitality technology landscape
CUSTOMER SUCCESS HIGHLIGHTS
HOTELS & RESORTS
80%
Increase in revenue
Booking revenue jumped after the launch of the integrated Hyatt mobile app.
LOYALTY
Zero
Service disruption events
11M LoyaltyOne customers were migrated from mainframe to serverless without a hitch.
CRUISE LINES
2x
Reduction in escalations
Virgin Voyages experienced an immediate drop in call center escalations using GenAI.
OUR THINKING IN TRAVEL & HOSPITALITY
Effortless journeys: How integrated ecosystems are shaping the future of travel
The travel industry is making a compelling shift toward integrated travel experiences, driven by the modern traveler’s craving for convenience and personalization.
![Image of Asset web 2024 thinking ecosystem 01](https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-thinking-ecosystem-01.jpg?w=1536&h=1004&q=75&auto=format&fit=crop&dm=1717187694&s=37ccdbcc2479bc2746798162f2eb056d 1536w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-thinking-ecosystem-01.jpg?w=1200&h=784&q=100&auto=format&fit=crop&dm=1717187694&s=bcf7233ab4e1f4a5d8bb899c3b1eb8f1 1200w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-thinking-ecosystem-01.jpg?w=992&h=648&q=100&auto=format&fit=crop&dm=1717187694&s=977ed8d8133e732144ac0beb20afe0b8 992w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-thinking-ecosystem-01.jpg?w=768&h=502&q=100&auto=format&fit=crop&dm=1717187694&s=b91cd72bd51a0d5dd09089ea6ff63d40 768w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-thinking-ecosystem-01.jpg?w=576&h=376&q=100&auto=format&fit=crop&dm=1717187694&s=32ef142523b1c19973aca8fe0d31b1ef 576w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-thinking-ecosystem-01.jpg?w=1152&h=753&q=75&auto=format&fit=crop&dm=1717187694&s=64383551f047e646553b28b2addf0beb 1152w)
Our Technology Partners
![Image of Asset web 2024 partners full 01](https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-partners-full-01_2024-05-29-195232_xhvx.jpg?w=1536&h=311&q=75&auto=format&fit=crop&dm=1717012352&s=aa7532301195d3cc42a5c1cc142eee87 1536w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-partners-full-01_2024-05-29-195232_xhvx.jpg?w=3072&h=622&q=75&auto=format&fit=crop&dm=1717012352&s=1ad03853ae5148bbcf99432297bffb64 3072w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-partners-full-01_2024-05-29-195232_xhvx.jpg?w=1200&h=243&q=100&auto=format&fit=crop&dm=1717012352&s=8306793739892ff9b46d92849541930c 1200w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-partners-full-01_2024-05-29-195232_xhvx.jpg?w=2400&h=486&q=75&auto=format&fit=crop&dm=1717012352&s=9d20cc1e0617e310707abf6f87933f4d 2400w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-partners-full-01_2024-05-29-195232_xhvx.jpg?w=992&h=200&q=100&auto=format&fit=crop&dm=1717012352&s=ca819428d1fda6be0158161754fc0091 992w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-partners-full-01_2024-05-29-195232_xhvx.jpg?w=1984&h=401&q=75&auto=format&fit=crop&dm=1717012352&s=4f8c120bf4be41ea1bc27d561143dbb5 1984w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-partners-full-01_2024-05-29-195232_xhvx.jpg?w=768&h=155&q=100&auto=format&fit=crop&dm=1717012352&s=4d9c48a19036836f9bcd207864e8e174 768w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-partners-full-01_2024-05-29-195232_xhvx.jpg?w=576&h=116&q=100&auto=format&fit=crop&dm=1717012352&s=93538eb64f75d051d74091304d2af5d1 576w, https://slalom-site.transforms.svdcdn.com/production/default/asset-web-2024-partners-full-01_2024-05-29-195232_xhvx.jpg?w=1152&h=233&q=75&auto=format&fit=crop&dm=1717012352&s=d516ea36dfbed345f08e6b4e0ecb2085 1152w)
The industry’s best technology partnerships
Our partnerships with over 700 of the world’s leading technology providers help us fuel innovation and sustainable growth for our customers.