Industries
Healthcare
The healthcare industry was disrupted by the pandemic, driving new paradigms in integrated, patient-centric innovation. We see several key trends across healthcare providers, payers, consumer health, health tech, and healthcare associations.
Embrace digital health innovation
Healthcare organizations are focused on three key areas: the possibilities of generative AI and deep learning, POC testing, and simplifying digital health ecosystems and experiences.
Invest in long-term systems resilience
Healthcare leaders shoulder the burden of ensuring the strength of our systems as we encounter challenges such as climate change, workforce shortages, global volatility, and cyber threats.
Realize value from data and AI
The push is on for more holistic care for patients. GenAI offers boundless opportunities—from improving care delivery and navigation to increasing productivity to industry disruption.
Empower healthcare workers
Organizations are heavily focused on improving worker operating conditions through technology, enhancing patient outcomes, and reducing administrative challenges through the digital experience.
Withstand economic pressure and material inflation
COVID-19 has had profound impacts across healthcare, forcing paradigm shifts in care. Today, companies are looking at innovative delivery methods, cutting-edge technology, new payment methods, and workforce retention models.
Combat rising diseases of despair
The pandemic exacerbated substance use, depression, anxiety, suicidal behavior, and economic pressures. AI, telehealth, online counseling, and mobile health interventions are vital in extending equitable care for all.
Our expertise in healthcare
Create member and provider experiences that support retention, generate value, and promote better outcomes for patients.
Deliver smooth transitions to the road with easy booking and vehicle selection, coupled with fully connected fleets for optimized maintenance and safety.
Leverage data and analytics, offer personalized services, and launch other enhancements to increase loyalty and improve efficiency.
Cruise line case study
Give guests a holistic experience, such as individualized promotions, personalized room experiences, and digital concierge.
Hotels & resorts case study
Tomorrow’s healthcare technology landscape
CUSTOMER SUCCESS HIGHLIGHTS
Increase in revenue
80%
Booking revenue jumped after the launch of the integrated Hyatt mobile app.
Service disruption events
Zero
11M LoyaltyOne customers were migrated from mainframe to serverless without a hitch.
Reduction in escalations
2x
Virgin Voyages experienced an immediate drop in call center escalations using GenAI.
THINKING IN HEALTHCARE
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Our Technology Partners
The industry’s best technology partnerships
Our partnerships with over 700 of the world’s leading technology providers help us fuel innovation and sustainable growth for our customers.