Industries
Travel & hospitality
As post-pandemic demand returns, the travel and hospitality industry must stay ahead of changing customer needs to sustain growth. We see multiple key trends across airlines, auto rental, cruise lines, and hotels & resorts.
Upgrade infrastructure for resilience
Travel companies can’t afford downtime or data breaches, both from an operational and reputation standpoint. Cloud migration and app modernization help provide better security and availability.
Increase sustainability and eco-friendly practices
Consumer appetite for environmentally friendly travel options is growing. Digital tools and platforms are pivotal for tracking and managing resource use and implementing green initiatives.
Realize value from data and AI
Companies are investing in AI to tailor recommendations, services, and communications, which requires robust data analytics and integrations across touchpoints.
Build end-to-end journeys
Customers want seamless trips that encompass transportation, accommodation, and activities. Integration via APIs and shared platforms facilitates data sharing, unified booking systems, and cohesive customer service.
Elevate guest experiences
Generate loyalty with the little touches that make travelers more comfortable: digital keys that open doors automatically, mobile apps that serve as virtual concierge, and smart hotel rooms that customize temperature and lighting.
Automate service and support
Deploying technology such as generative AI, chatbots, wearables, and omnichannel workflows can increase efficiency for processes like booking, boarding, payments, and customer support.
Our expertise in travel & hospitality
Innovative carriers are enhancing every touchpoint—from intuitive booking platforms to integrated airport services and in-flight experiences.
Airline case study
Deliver smooth transitions to the road with easy booking and vehicle selection, coupled with fully connected fleets for optimized maintenance and safety.
Leverage data and analytics, offer personalized services, and launch other enhancements to increase loyalty and improve efficiency.
Cruise line case study
Give guests a holistic experience, such as individualized promotions, personalized room experiences, and digital concierge.
Hotels & resorts case study
Tomorrow’s travel & hospitality technology landscape
CUSTOMER SUCCESS HIGHLIGHTS
HOTELS & RESORTS
80%
Increase in revenue
Booking revenue jumped after the launch of the integrated Hyatt mobile app.
LOYALTY
Zero
Service disruption events
11M LoyaltyOne customers were migrated from mainframe to serverless without a hitch.
CRUISE LINES
2x
Reduction in escalations
Virgin Voyages experienced an immediate drop in call center escalations using GenAI.
OUR THINKING IN TRAVEL & HOSPITALITY
Effortless journeys: How integrated ecosystems are shaping the future of travel
The travel industry is making a compelling shift toward integrated travel experiences, driven by the modern traveler’s craving for convenience and personalization.
Our Technology Partners
The industry’s best technology partnerships
Our partnerships with over 700 of the world’s leading technology providers help us fuel innovation and sustainable growth for our customers.